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Meet the key people at Interline Reservation Service who are dedicated to making your holiday the best experience. Our staff have a fantastic team attitude and work together to offer our clients exceptional customer service. Our staff are carefully selected for their attitude, motivation and customer service as well as their technical skills. They know their product and it is their business to help you get the most out of your travel. Given that they are experts in our field, why would you not consider their qualified advice, at no obligation?
Our joint team qualifications and own personal travel experiences puts us clearly in front as the travel industry's most competent industry agency.
Your satisfaction is our pride!
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Name:
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Sue Francis
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Position:
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Director
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A passion for travel and the challenge of operating a successful business is what motivates Sue. With her extensive wholesale experience, 9 years ago she had the vision to help industry mates get better offers for their own holidays than she saw then happening and so started Interline Reservation Service. Dedication, commitment and hands on management with good people skills has been the successful recipe that has made Interline Reservation Service the leading industry agency.
"Customer service, range of product and knowledge is as important as price. Why compromise your holiday?"
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Industry Experience:
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Kiwi born but now also Australian, Sue had 18 great years with Qantas in promotions, sales and marketing, and product management. In 1983 she took her first business challenge and opened up what was to become a very successful GSA company in New Zealand, which later extended into Australia. She had extensive airline management, product, sales and marketing experience as the Regional and Pacific Manager for Ansett Australia, East West Airlines, Virgin Atlantic Airways, Air Europe, Hilton Hotels Worldwide, Tourism Authority of Thailand, Holland America Line, Northern Territory Tourist Commission amongst others. Her Leadership skills have seen her as the only New Zealander and 1 of 3 Australians to be World Chairman of the prestigious International Federation of Women's Travel Organizations, amongst other travel organisation presidencies she has held.
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Destinations Visited:
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Sue's travel experience includes UK, France, Germany, Italy, Austria, Switzerland, Greece, Spain, Madeira Islands, Canary Islands, Ireland, Bahrain, Egypt, Jordan, UAE, Tehran, Delhi (Taj Mahal), Karachi, Singapore, Thailand, Malaysia, Bali, Hong Kong, Shanghai, Vietnam, USA, British Columbia, Montreal, Mexico, Lima, Rio de Janeiro, Manaus and Amazon River cruise, parts of the Caribbean, Panama Canal, South Africa, Zimbabwe, Swaziland, Zambia, Hawaii, Tahiti, Fiji, Noumea, Vanuatu, Tonga, New Zealand and Australia. A passion for cruising, Sue has now taken 30 different cruises.
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Qualifications:
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Diploma of Physical Education (Otago)
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Hobbies:
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Playing the piano, jogging, sport, gardening and cooking
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Other Languages Spoken:
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Kiwi and smattering of mostly forgotten Spanish
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Favourite Holiday Spots:
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Cruising
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Want to visit but haven't yet:
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More of Europe, Mexico, Africa and South America.
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Name:
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Raj Condamoor
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Position:
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Senior Consultant
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Industry experience:
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Raj started in the travel industry in India in 1982 as a travel agent and worked his way up to own his agency until 2005 when he migrated to Australia.
He is super competent and has great customer skills. With over 24 years of experience in the Travel industry and a strong dedication to the job he will go that extra mile to help you to plan your special trips.
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Qualifications:
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Bachelor of Arts
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Destination visited:
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USA, Canada, Indonesia, Hong Kong, Singapore, Malaysia, UK, extensively around Europe & Ireland
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Hobbies:
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Cars, Gym, Computer, Cricket & Tennis
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Favorite Holiday Spots:
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USA & Canada
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Want to Visit but haven't yet:
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South America, Africa & Japan
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Name:
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Danielle Farrugia
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Position:
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Receptionist/Admin Assistance
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Industry Experience:
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Danielle just finished a two year TAFE course in Tourism and now is taking up the challenge in the industry with Interline Reservation Service.
Danielle is a bright person and she is always keen to learn new things. She is so driven to succeed in the travel industry that she is willing to undertake any new challenges. She is very attentive & an out going person who is dedicated in helping all the staff and Interline's customers.
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Qualifications:
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Certificate II in Tourism Operations
Certificate II in Hospitality Operations
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Destination visited:
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New Zealand (North Island)
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Hobbies:
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Horse riding, cooking, swimming
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Want to Visit but haven't yet:
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Canada, Thailand, Fiji
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Name:
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Kevin Millard
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Position:
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Sales & Marketing Manager
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Kevin brings an unparalleled wealth of experience to the company. In addition to travel, Kevin's other main passion is comedy and he has performed many times over the years at various travel functions. Kevin's role is to bring many more product offerings to our members whilst introducing new initiatives such as member golf tournaments, FIT Famil packages and prize winning competitions for members. His favourite quote is from Shakespeare's " The world is but a stage, the men and women merely players".
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Industry experience:
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Kevin has been in the industry for over 30 years starting his carrer with British Airways in London. He has held many senior and management positions including National Sales Manager at Comprehensive Holiday Insurance, National Sales Manager at TIAS, 3 years at Australian Air Express and most recently General Manager at TATS.
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Qualifications:
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IATA Part 1, 11 & 111. Member of the Institute of Travel & Tourism & SKAL.
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Destinations Visited:
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Extensively through Europe, New Zealand, Fiji, Vanuatu, Bali, Abu Dhabi, Bahrain, Dubai, Singapore, USA including Hawaii,
South Africa and the Caribbean
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Hobbies:
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Sport, particularly football, cricket and golf, and an avid reader of non-fiction
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Favourite Holiday Spots:
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Portugal, Fiji and New Zealand
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Favourite ways to relax:
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Playing soccer and reading
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Other Languages Spoken:
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Splattering of French and German and "Hello and Goodbye in about 7 other languages!!!"
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Want to visit but haven't yet:
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South America, Maldives, Mauritius
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Name:
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Robert Wade
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Position:
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Senior Consultant
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Robert is a travel expert and brings great technical and customer service skills to our team. With his practical travel knowledge and all round industry ability, he can assist you plan any type of holiday you have in mind.
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Industry Experience:
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Industry Experience: Robert has worked in the travel industry for close to 30 years. He spent the first 15 years with Qantas which incorporated reservations, fares desk, ticket office, sales representation and marketing. He then owned his own travel agency for 10 years and the last 3 years working for a wholesale company.
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Destinations Visited:
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United Kingdom, Europe, Canada, USA, South America, Hawaii, Hong kong, Thailand, the Phillipines, Singapore, Malaysia, Tahiti, New Zealand, Bali, Lord Howe and Norfolk Island.
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Hobbies:
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Cricket and scuba diving. A love for all sports.
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Favourite Holiday Spots:
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Bali
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Want to Visit but haven't yet:
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A South African Safari
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Name:
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Phoebe Luong
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Position:
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Senior Consultant
Fares & Ticketing Supervisor
Website Content Editor
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Phoebe has an extensive background in corporate and leisure retail consulting. When Phoebe joined our company in early 2002 as a senior and corporate consultant, through her great customer focused personality and technical skills, she quickly developed a following of very satisfied clients. Phoebe's knowledge on airfares is exceptional and she is also responsible for all the airfares on the website and the back office steps involved. Phoebe's incredible support to us flows onto you.
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Phoebe was born in Saigon but from the age of 8 years she grew up in France. Phoebe came to Australia from France in 1995 and she loved the country so much, she moved here. She started in the travel industry as an apprentice, studying at TAFE and working her way into domestic and international consultancy, spending some years as a corporate consultant in various agencies as well as Ansett Airlines.
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Destinations Visited:
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Phoebe loves travelling and has travelled to Singapore, Kuala Lumpur, Bangkok, Phuket, Pattaya, Langkawi, Bali, Germany, France, Netherlands, London, Switzerland, Nadi, Noumea, Vanuatu, Hawaii, Tahiti and recently Vietnam. She has also experienced few cruise liners onboard P&O Princess, Super Star Virgo, NCL Pride of America and most recent on the Statendam of Holland America.
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Qualifications:
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Advanced Certificate III in Travel and Tourism.
Certificate II in Travel and Tourism.
Fares and Ticketing I & II
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Hobbies:
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Enjoys cooking and spending quiet time Cross Stitching.
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Other Spoken Languages :
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Fluent in French and Vietnamese.
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Favourite Holiday Spots:
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Thailand for it's exotic fruits, foods and shoppings.
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Want to visit but haven't yet:
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"The whole world"
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